Everything seemed so clean, fresh, and organized even with a large amount of folks coming in. Our hostess took us to our table and pointed us in the directions of where the buffet stations were situated. There were easily 100 folks behind us in line. At this time we were about 30th or so in line. The buffet staff was gracious to begin letting people in at 4:00. Folks began lining up at 3:15 within the turn style area outside of the restaurant. We arrived way early, not knowing what to expect waiting line wise. The buffet was to have run from 5:00 to 10:00. We decided to visit Hardrock Cincinnati, Ohio, on New Years Eve, for the special snow crab and prime rib buffet advertised at 49.00 per person. That was our first and LAST visit to this inconsiderate, petty, greedy, poorly-ran establishment.

To be fair, the music was perfect and the place was relatively clean, but we concluded as a consensus that none of us will ever go back there again. The whole point is that we walked in the door prepared to entertain ourselves with the $35,000 we brought, yet ended up gambling it in Columbus because Hard Rock had no respect for first-time visitors. It was so insulting that we almost turned around and walked out the door! However, we did play for a few minutes for $200, then left and went back to Columbus. We literally drove all the way from Columbus to Cincinnati (109 miles) to explore this casino only to be offerred $10 free play for our first visit.

First, the casino gave us $5 food credit to use at any of the six restaurants available although there was literally no entrees that we could buy for $5. It was our first time visiting this casino and as first time visitors, we were APPALLED by the way we were treated. My wife and I went to this casino with a group of friends and $35,000 to play with.

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